All information in these terms and conditions is subject to change. Fiji Skin Clinic reserves the right to end or amend these terms at any point without notice.
Please arrive alone for your treatment as waiting areas have limited space and are reserved for paying clients. The only exceptions are for clients requiring a guardian or translator.
For the safety and comfort of all clients, we kindly ask that children do not accompany you to your appointment. Our clinic is not a suitable environment for children, and we are unable to accommodate them under any circumstances.
It is the client’s responsibility to inform the clinic of any medical history changes BEFORE their appointment, as the treatment may need to be cancelled or changed.
The £25 booking fee is fully redeemable toward any treatment or products purchased on the day. If no products or services are booked on the day, the £25 fee will be charged to cover practitioner time, advice, photos, and use of equipment. If 48 hours notice is not given to cancel/reschedule an appointment, you will lose your £25 booking fee.
Fiji Skin Clinic accepts payment via credit card, debit card, and direct debit through GoCardless and PhorestPay/Stripe. All payments are processed securely, and clients are responsible for ensuring their payment details are up to date.
We offer interest-free payment plans through providers such as Klarna and PayitMonthly. Please note that when using these services, your financial agreement is directly with the finance company, not Fiji Skin Clinic. We cannot advise on matters regarding outstanding payments to these providers. Klarna Terms of Service and Buyer Protection. PayitMonthly Terms and Conditions.
For refunds (when permitted), an administration fee of £40 applies to amounts of £500 or more and £20 for amounts below £500. All clients agree to waive rights to chargeback or dispute any consented payments made to Fiji Skin Clinic. If the appointment is cancelled or rescheduled outside the 48-hour cancellation policy, your £25 booking fee will be forfeited.
All individual treatments must be paid for at the time of service unless otherwise specified. Treatments are non-refundable once they have been performed.
If you cannot attend your appointment, please provide at least 48 hours’ notice to reschedule. If a client does not show or fails to give Fiji Skin Clinic prior notice of cancellation more than twice under the 48-hour cancellation policy, Fiji Skin Clinic reserves the right to charge 50% of the booked treatment fee.
We are unable to carry out treatments on skin with fake tan or recent sun exposure, and this will result in the loss of that treatment. You will be charged the full treatment amount. (This is also Applicable for courses.)
Treatment courses must be paid in full either before or on the day of the initial treatment unless using an approved payment plan. All course sales are final, non-refundable, and non-transferable after the initial 7-day “cooling off period” to other services or products.
Courses cannot be shared with or transferred to anyone else. All courses are valid for 12 months from purchase except Laser Hair Removal courses, which are valid for 18 months.
The only exception for a refund is if a severe medical condition is diagnosed during the course, which makes it impossible to continue treatment. This must be supported by a doctor’s letter. Pregnancy is not included in this exception as treatments can be continued after pregnancy and breastfeeding. If a refund is processed, a £40 administration fee will be applied.
For pregnancies during your course, courses will be extended for an additional 18 months but remain non-refundable. Please notify the clinic of pregnancies via info@fijiskinclinic.co.uk or call 0121 350 8482.
Monthly membership payments are due in full on the first of each month through GoCardless. There is no join-up fee. If payment fails, clients must provide a valid form of payment within seven calendar days or risk removal from the membership program.
Memberships can be paused for a duration of 3 months or cancelled at any point with 7 days’ notice by submitting an email to info@fijiskinclinic.co.uk. Once cancelled, you will not be able to rejoin for 12 months.
Membership benefits include discounted treatments (10-15% off depending on plan), but these discounts cannot be used in conjunction with other offers, courses, or products. Membership treatments must be received within the designated timeframe (4-6 weeks) and cannot be carried over to subsequent months. Membership payments are non-refundable and can only be used toward treatments, not products.
Memberships can not be transferred or shared with another client but can be purchased for another client.
During pregnancy and breastfeeding, memberships can be suspended or cancelled. Any remaining credit will be held until after breastfeeding and not be refunded.
Prescription products are not included in membership discounts.
Products may be returned or exchanged within 7 days of purchase. After 7 days, products cannot be returned or exchanged under any circumstances unless the product is faulty or the client has had an allergic reaction (not including normal retinoid response). For faulty products or allergic reactions, please contact 01213508482 or info@fijiskinclinic.co.uk.
Products returned damaged, opened, or tampered with cannot be refunded. Products cannot be exchanged for other services, retail products, or courses. The £25 booking fee will not be refunded.
Prescription products are always excluded from any offers.
If you refer a new friend to Fiji Skin Clinic, you both receive 20% off your next treatment. The new friend must state your name to receive this discount. The discount applies to treatments £150 or above in a single transaction and must be redeemed within 2 months of referral. This offer cannot be used in conjunction with other offers, products and courses, HIFU or Morpheus8 treatments.
When you leave a Google review, you receive 20% off your next treatment. The discount applies to treatments £150 or above in a single transaction and must be redeemed within 2 months of posting the review. This offer cannot be used in conjunction with other offers, products and courses, HIFU, or Morpheus8.
Receive 20% off on your birthday when you subscribe to email and SMS marketing and provide your date of birth. The voucher can be used for facials and body treatments over £150 (not including HIFU or Morpheus8) in a single transaction and must be used within 2 months of receipt.
Gift Cards and Online Vouchers are valid for 12 months from the date of purchase.
We only offer non-surgical procedures, which give non-surgical results. Results vary between clients and cannot be guaranteed. Full results from a course of treatment can take up to 12 months, and results from a single treatment may not be noticeable. We recommend regular maintenance treatments upkeep long-term results.
Skin conditions may temporarily worsen before improving, especially with inflammatory conditions such as psoriasis and acne. If the skin does purge or seem to get worse, this is usually a normal reaction during the skin cycle and will be temporary. If you are concerned about your skin, please contact the clinic directly for support.
Clients must comply with all aftercare and recommendations given regarding treatment, skincare, and supplements both before and after treatment. If guidance is not followed, results may be limited, and Fiji Skin Clinic can not be held liable. All alcohol, recreational drugs, painkillers, and aspirin should be avoided 48 hours before treatment. Alcohol and recreational drugs must be avoided 48 hours after treatment.
All medications and health concerns must be reported to Fiji Skin Clinic at least 48 hours before the scheduled appointment, as they cannot be held liable for adverse reactions when information is withheld. If you have had sun exposure in the last 1-6 weeks or had any changes to medication/health, you must inform your practitioner at least 48 hours in advance to avoid adverse reactions. The treatment may be cancelled or changed.
No results can be guaranteed, and some treatments may be unsuccessful due to factors beyond our control, including diet, underlying health concerns, medical history, lifestyle, etc.
Fiji Skin Clinic aims to provide the best services and recommendations available. If you are unhappy with your treatment or service, please speak with your practitioner on the day or request a callback from a senior staff member.
147 Sutton Rd,
Wylde Green,
Sutton Coldfield,
Birmingham,
B23 5TN
Tel: 0121 350 8482Tel: 07794 168 651Tel: 07794 168 651 (Out of Hours)
Email: info@fijiskinclinic.co.uk
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